Here are some answers to frequently asked questions. As always, we are also available to answer any questions via text, phone or email. Use of contact form to reach out and we will get back to you as soon as possible (often within 24 hours.)
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FAQ | General and Concierge Services
What exactly does a concierge do for my vacation?
Get Away Costa Rica handles the logistics so you can dive into the adventure. This includes designing custom itineraries, scheduling and coordinating activities, assisting with self-directed adventures, and providing ongoing support before, during, and after your trip.
Is there a fee for your concierge services?
No. Our planning and concierge services are provided at no additional cost. In fact, you can often get activities, transportation, and lodging for less when you choose our no-additional-cost concierge service. While online booking sites often add hidden fees into their pricing, we find high-end services and lodging for reasonable prices. Our goal is to provide a premium, seamless experience that is more cost-effective than booking it yourself. To begin the detailed planning and booking process, we require a $300.00 retainer. This is not a fee—100% of this retainer is applied directly toward your activities, transportation, and lodging.
How do I get started with my planning?
You can schedule a free consultation directly through the website to begin shaping your custom itinerary or give us a call!
What is the Trip Planning & Concierge Retainer
To begin the detailed planning and booking phase, a $300.00 retainer is required. Application of Funds: This $300.00 is applied entirely toward your trip expenses (hotels, tours, etc.).
Why should I book through Get Away Costa Rica instead of a travel site?
We offer "insider" local knowledge and connections that ensure your destinations, lodging, and food are rooted in local culture. Unlike a standard site, we provide 24/7 communication (via WhatsApp/Email) and personalized attention to detail for solo travelers, families, or groups.
Are the services and lodging high quality?
Yes. We pride ourselves on vetting every partner we work with. We are constantly searching for hidden gems—those authentic, high-quality experiences that you won't find on the major tourist maps. By maintaining deep local connections, we ensure that every tour, guide, and meal meets our strict standards for excellence and safety.
FAQ|Travel and Logistics
How do I get to and from the airport?
The service includes arranging safe transportation to and from the airport with our private transportation partners, even for early morning flights (e.g., 4:00 AM), ensuring a worry-free arrival and departure.
Do you help with logistics for groups?
Yes. We meticulously plan experiences for solo travelers, friends, families, and colleagues, handling all the logistical details regardless of group size. We can handle all of the logistics or a portion.
Do I have to book my entire trip through you?
Not necessarily. We are here to help as much or as little as you need; we can handle all of the logistics or just a portion. Whether you want a fully managed vacation or just help with specific pieces of the puzzle, we adapt to your needs
What kind of support do you provide while I am in the country?
We offer ongoing phone, email, and WhatsApp support throughout the duration of your trip to help with any needs or adjustments that arise.
FAQ|Activities and Experiences
What types of trips do you specialize in?
We specialize in transforming travel dreams into reality through customized, thoughtfully curated experiences. Whether you seek nature and culture immersion, relaxing and rejuvenating escapes, luxury retreats, or adventure getaways, we design itineraries that reflect your unique vision. From the most active adventures to the most tranquil "Pura Vida" moments, we ensure your trip is personal and enriching.
Can you arrange private, "off-the-beaten-path" tours?
Yes. We provide local insights into hidden gems that go beyond ordinary tourism. We use our local connections to ensure your activities and guides are high-quality and rooted in authentic Costa Rican culture.
What if I want a mix of adventure and relaxation?
That is exactly what we do best! We craft custom itineraries that can range from "relaxing to adventuresome." We can schedule a high-energy morning of ziplining followed by a rejuvenating afternoon at a volcanic hot spring or a private spa.
Why should I book through Get Away Costa Rica instead of a travel site?
We offer "insider" local knowledge and connections that ensure your destinations, lodging, and food are rooted in local culture. Unlike a standard site, we provide 24/7 communication (via WhatsApp/Email) and personalized attention to detail for solo travelers, families, or groups.
Are the activities and guides high quality?
We are committed to high standards, using local connections to ensure all excursions and guides are exceptional and provide an authentic experience.
FAQ|Lodging
What kind of lodging can I expect?
We have every range of accommodations to fit your dream vacation. This includes everything from charming local casitas and private luxury villas to all-inclusive resorts. Whether you want accommodations that immerse you in nature or cocoon you in luxury, we find the perfect match for your style and budget.
What is the benefit of booking lodging through Get Away Costa Rica?
Because we have local connections and don't add the extra fees that many online booking sites do, we can often secure high-end lodging for a more reasonable price. Every property we recommend is vetted for quality and its ability to provide an authentic experience.
Can you stock my kitchen before I arrive?
Yes! We offer pre-arrival provisioning so your favorite snacks, local fruits, and drinks are waiting for you the moment you walk through the door.
Do you provide private chefs?
Absolutely! We can arrange for a talented private chef to enhance your experience, whether it is for a single special night, a specific event, or for the duration of your entire stay. There is nothing quite like enjoying a custom prepared meal in the comfort of your villa.
FAQ|Cancellation & Refund Policy
What is your cancellation and refund policy?
At Get Away Costa Rica, we strive to provide exceptional service and support. Because we work with multiple hotels, tour operators, and transportation partners, all cancellations and refunds are subject to the individual policies of each provider. 1. Trip Planning & Concierge Retainer If you choose to cancel your trip, this retainer is non-refundable. However, it remains available as a credit for you to use toward a future trip within one year of the original booking date. 2. Hotel, Tour & Transportation Bookings When reservations are made through us, the cancellation and refund terms are determined by the specific provider. We will always communicate these policies to you before booking confirmation. Common examples include: Full Refunds: Free cancellation if canceled within the provider’s allowed window (typically 15–30 days before arrival). No Refunds: For last-minute cancellations, within 48 hours, or no-shows, Changes to Reservations Date changes or modifications are subject to availability and the provider’s policies. Please note that some changes may incur additional fees from the supplier. Not all services are able to be modified. 4. No-Show Policy If a traveler does not arrive for a confirmed hotel, tour, or transportation service, refunds are not available, per supplier rules. 5. Provider-Specific Policies Before confirming any booking, you will receive clear details regarding: The cancellation window Deposit and payment requirements Refund eligibility Your approval of these terms is required prior to any confirmation. Note: Get Away Costa Rica acts as a facilitator between you and the high-quality local service providers. While we advocate for our clients in every situation, we do not have ultimate control over the internal refund decisions of independent hotels, airlines, or tour companies.
What happens if a tour is canceled due to weather?
In Costa Rica, safety is the priority. If a provider (such as a white-water rafting or catamaran operator) cancels due to heavy rain, wind, or volcanic activity, they will typically offer to reschedule you for another day. If rescheduling isn't possible, a refund or credit is usually issued according to that specific provider's policy. Note: Get Away Costa Rica acts as a facilitator between you and the high-quality local service providers. While we advocate for our clients in every situation, we do not have ultimate control over the internal refund decisions of independent hotels, airlines, or tour companies.
What if I need to leave my trip early?
If you cut your trip short for any reason, unused portions of your itinerary (hotel nights, pre-paid tours) are typically non-refundable. Your travel insurance policy is the best way to recover these costs. Note: Get Away Costa Rica acts as a facilitator between you and the high-quality local service providers. While we advocate for our clients in every situation, we do not have ultimate control over the internal refund decisions of independent hotels, airlines, or tour companies.
Can I get a refund for activities I decide not to do once I'm there?
Once you are within the "non-refundable window" (usually 48 hours for tours), providers do not offer refunds for "change of heart" or minor personal reasons. Note: Get Away Costa Rica acts as a facilitator between you and the high-quality local service providers. While we advocate for our clients in every situation, we do not have ultimate control over the internal refund decisions of independent hotels, airlines, or tour companies.
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